Refund Eligibility
We want you to be completely satisfied with your purchase from lindtusausstore.com. If you are not happy with your Lindt chocolate order—whether due to a product defect, damage during shipping, or any other reason—we offer a 60-day refund policy from the date of delivery. All products eligible for a refund must be returned in their original packaging, in unused or lightly used condition (where applicable), and with proof of purchase (such as your order confirmation email or packing slip). Customized chocolate products are eligible for a refund only if they are defective or do not match your customization request.
Refund Process
To request a refund, please contact our customer service team at
[email protected] with your order number, details of the issue, and photos (if applicable) of the product. Our team will review your request and provide you with instructions on how to return the product. Once we receive and inspect the returned item, we will initiate the refund process. Refunds are processed in USD (the currency of our website) and will be credited back to your original payment method.
Refund Timeline
After we receive and approve your returned item, we aim to process your refund within 5 to 10 business days. The exact time it takes for the refund to appear in your account may vary depending on your payment provider, but we will notify you via email once the refund has been initiated. Please note that shipping costs are not refundable, but since we offer global free shipping, there are no additional shipping charges to worry about when returning items. We strive to make the refund process as smooth and efficient as possible for our customers.
